Online Courses

Managing Difficult Conversations Successfully
Fee: $249.00
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Course Description:

At ConvergenceCoaching, we understand the need for soft skills development to compliment the technical training you provide your people. Now partners, managers, staff, and administrators can all benefit from our relevant, practical online courses on leadership and personal development by using our new self-study distance learning program. All of our online courses are accredited for continuing professional education (CPE).

 Managing Difficult Conversations Successfully is a distance learning, self-study course available online at the ConvergenceCoaching Learning Center.

We all encounter professional conflict whether with clients, vendors, co-workers, staff or competitors - and our professional lives are filled with opportunities to manage upsets, disappointments, and hurt feelings. That's why we have developed this course to provide you an opportunity to explore your current conflict management techniques and to learn new strategies for managing difficult conversations with confidence and in a collaborative manner that allows you to retain the integrity of your relationships with others.

During this course you will have the opportunity to develop your conflict management skills as we work to achieve 14 specific learning objectives by covering two specific segments: 
Approaches to Conflict and the Eight-Step Conflict Methodology. Some of the learning objectives are to enable you to:

  • Identify the benefits of conflict in the workplace
  • Recognize the definition of triangulation and identify behaviors that spawn triangles
  • Recognize the eight steps of our conflict methodology
  • Recognize ways to powerfully set up your meeting with your conflict partner
Duration:     Up to 90 days  
Delivery Method:     Online Self-Study  
Level:     Basic  
CPE:     3.6 credit hours  
NASBA Fields of Study:     Communications & Marketing  
Prerequisites:     None 
Advanced Preparation:     None 

Click here for more information regarding our refund, complaint and program cancellation policies and/or please contact us.
CPE ConvergenceCoaching, LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors through its .

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